Mobile number port failed?

[chrisyyw]

I am in the process of moving my mobile number from Asda to O2 pay & go.

I had a text 9am yesterday from O2 on my Asda sim saying we are starting the mobile number move and this should be completed by 6pm. My Asda sim lost signal around half an hour later and hasn't been on since. When I dial the number I get this number has not been recognised. 

My O2 temporary number is still active, online account still shows the temporary number.

I have called customer service who weren't much help. They just told me to wait another 24 hours - it's now approaching 36 hours with no service on my number. 

I have never known it take this long for a number to move. It is usually a couple of hours.

Can anyone help?

[O2Lisa]

Morning @DannyMayf I’ll message you privately and look in to this for you 😊

[SonicNick]

Hi,

Same thing here.  Moving from EE to o2 and now been over 24 hours without a working phone due to number port.  Both Sims dead and phone is being rebooted hourly.  I was promised it would be done by 6pm last night and have resorted to social media.

[gmarkj]

Let's see if the community advisors can get you an update @SonicNick 

Can you see what's happening here please @O2Ryan ?

[O2Ryan]

Thanks for the tag ill send a private message over now.

[Kirsty87]

Hi there we are having the same issue, we recieved a text to say leave the phone turned off until 6pm, we've turned it on after this time and left it both sims are dead and both numbers say not recognised when called. Really need this sorting ASAP as its my sons phone and he is going away on camp for the week so it will be the only way he can contact home.

[Enlli]

Regretfully, since this thread was started all the advisors have been removed from the forum.

As we are just customers here we can only advise contacting O2.

Try rebooting your phone a few times

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.