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Mobile data on iPad

Pat45
Level 1: Joiner
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I’ve just upgraded my iPad mini to the cellular version, and bought a pre-loaded data sim for it. Sim in, mobile data on, but I can’t download from either Kindle or Guardian Editions - both the reasons I wanted mobile data. I can do both on my phone (iPhone 12) but not the iPad, and neither app appears in the list on iPad mobile data settings, although both do on the phone. Can you advise why, please, and if/how I can add them both? Thanks 

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gmarkj
Level 66: Unequalled
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Sounds like you need to install the apps on the new iPad @Pat45, either using your mobile data or WiFi.

Once you have done that you should be able to use the apps.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 12423 Posts
  • 95 Topics
  • 1152 Solutions
Registered:

Sounds like you need to install the apps on the new iPad @Pat45, either using your mobile data or WiFi.

Once you have done that you should be able to use the apps.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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