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Mobile data on Mi A2

ColonelMustard
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Hi there

I have a Mi A2 phone. I've recently received my O2 SIM and successfully ported my old number. Phone calls and texting work fine, but I have no mobile data. I tried the SIM in another phone (Moto g7 Play) and mobile data works fine.

Any ideas what I need to do?

Many thanks 

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gmarkj
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Text Active to 2020.
Save the settings you get back, and restart the phone.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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ColonelMustard
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Thanks for the reply

I just get a "sorry we're busy right now, try again later" message

Thanks again

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jonsie
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ColonelMustard
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Thanks @jonsie. I followed the instructions - still no mobile data sadly. May be a problem with my phone
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jonsie
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ColonelMustard
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Thanks - yeah tried the SIM in a moto g7 play and mobile data worked with that phone
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jonsie
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ColonelMustard
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Thanks again @jonsie. I'll try and factory reset I think
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