Mobile data not working overseas since switch from Virgin to 02

[Kered1]

Must be a problem caused by the automated switch yesterday 13th May 2023. Anyone else have this problem? I’m using an iPhone 12.

[jonsie · Accepted solution]

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[Enlli]

Virgin forgot that people would be out of the country when transferring folk.

All part of the seamless change over

[Kered1]

I think changing the APN did the trick, but who knows? o2 transfer process May have been still underway, or o2 changed something in the UK. It does make sense though and rebooting does also. o2 social media also wanted reset networks, which I hate, because it deletes all stored passwords on the phone. Maybe I’ll do that in UK. Maybe, if there are still problems.