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Mobile data in Europe

Alison7
Level 1: Joiner
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Hi I’m in Tenerife and can’t use mobile data. Phone callls and texts fine. Mobile data and roaming all turned on . Never had a problem before

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MI5
Level 94: Supreme
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@Alison7 

iPhone?

If so, change your apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
Former Staff
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Hi @Alison7 did the above advice work out for you?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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