Mobile Data Drops Out

[stonehouse666]

Hi, Since I swapped to an esim last year my mobile data always cuts off after a couple of minutes. I have to put the phone into airplane mode and then back to normal mode to get it working for a couple more mins. I have reset the phone, reset the network, i went back to a physical sim and had the same thing, tried the physical sim in another phone.. same thing, so its definitely not the phone. (iphone 13 pro). I have been to an O2 store 3 times and they try different thing that should work in the next day or two, but they don't. If i get it working by turning airplane mode on an off and stream a movie it will work for an hour. I don't know what else to do.

[madasaf1sh]

@stonehouse666 

Don't buy an Apple device is my advice, as this is a known bug with multiple networks across the globe.. 

I would reach out to Apple as they should be able to do diagnostics with the device, and others have found requesting a network disconnection and reconnection works, as you have noticed it does this same in another phone.. 

You need to call o2 on 0344 809 0202 or 202 the stores cant sort out these issues.

[MI5]

@stonehouse666 

It's an O2 issue, not Apple as the issue occurs on Android phones too.

The only fix is a network disconnection / reconnection which can only be done by O2.

[Iqsabr]

I am having the exact same problem. This started from 10th January 2025 which is the day I upgraded to a new iPhone 16 plus contract. I have been calling o2 every other day since. They keep saying someone will call back but no one does. Until one day when I saw a missed call early in the morning when I am a sleep because i work nights. I have requested for afternoon call back since they don’t have technical staff available on the call to assist straight away. 
it’s been 2 months and I am paying for the services that o2 business is supposed to provide. I am now looking to cancel direct debit to get their attention. Which will leave me with a bad credit report. I have been with o2 since 2008 and I have noticed o2 business customer service has gotten worse recently. When they answer your call they don’t understand your name then they ask very stupid questions over and over again. It’s managed from outside uk I think. 
I am still hoping this gets solved soon. 

[Enlli]

First. Cancelling your Direct Debit will not get you what you want. O2 will send missed payments notification, then report you to credit agencies and pass the debt on to collectors. We see it all the time. Say goodbye to getting credit!

Second, O2 rarely ring back and certainly won't at a specific time.

As @MI5 mentioned a full network reset may well sort this.

[pgn]

@Iqsabr - are you an O2 Business Customer? I saw mention of it at the end of your post. If so, you do need to be contacting O2 Business on

up.

Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7337	Free
From abroad	+44 7860 980 202	Free†

Days Opening times

Monday - Friday	8am - 8pm
Saturday	9am - 5pm
Sunday	9am - 5pm

Online Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7027	Free
From abroad	+44 808 100 4439	Free†

Days Opening times

Monday - Friday	8am - 8pm
Saturday	9am - 5pm
Sunday	9am - 5pm

Enterprise Customer Service

Contact your account manager

If you are managed by a local partner please contact your partner

The links below for O2 Social Media team, predominantly UK based, may help you to ask them to reset your network account - note you will lose all service, except local WiFi, for a period of time as they do this.

Good luck, @Iqsabr.