Missing phone

[charlieshelley]

I am trying to replace my phone as I lost it recently. As soon as I get to the payment section, it asks me to put in a code sent to my device. However I am unable to see this as I do not have the phone handy

[Bambino]

@charlieshelley Have you reported the phone as lost? Lost or Stolen O2 Device

For your payment issue speak to customer service: How to find help & contact O2: A Guide - O2 Community