Hello,
my twins both had phones with Virgin media and since have moved over to o2. I already have an existing o2 account and would like us all to be on the same one.
my daughter is ready to upgrade and we are having issues trying to do this as she has had to register her email on the new virgin accounts with o2 because it wouldn’t accept mine as I already have the existing account. We tried changing the number to mine too and again it wouldn’t accept it.
my twins are 16 so cannot hold their own accounts and she is desperate to upgrade but because their account is in my name with her email and telephone number it’s all so muddled up and would be so much easier if we were all on one.
Any advice, greatly received!
