Mast down and not being fixed

[Vinster]

I am only getting 1 or 2 bars at the most on my phone.  The checker says the mast is down and they are on it - but its been saying this for weeks.  How do I contact someone to get this sorted.  I am poor internet at home too and therefore would like to tether to my phone but network is not powerful enough.

[MI5 · Accepted solution]

@Vinster 

As the status checker indicates a fault it means they are aware and working on fixing it asap.

There's nothing you can do to alter the process.

[Vinster]

Thanks.  Rubbish really when the checker says they are working on it.  Poor guy must be exhausted - he's been working on it for weeks

[MI5]

Could be waiting for parts or in some cases even gaining access can be an issue if mast is on private grounds @Vinster 

[Anonymous]

I am having to live with the same issue myself and unable to find a way out

Getting this error for over 2 weeks now, no resolution yet inspite of calling the customer services almost every single day

[Peterkin1010]

It's a pain when that happens but in the first instance you need to ring Customer Services on 202.

There could be one or a combination of reasons for the mast being out:

1 The mast has a fault needs to be fixed but is waiting for the relevant engineers to be available.

2 The mast is out of commission temporarily as another mast in the area is about to be commissioned.

3 The mast itself is either being upgraded or about to be upgraded

4 The fault is known but the mast needs a spare part for repair and is awaiting it from the manufacturer.

Hopefully you'll be sorted soon