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Lot of Data used within half hour

Caesar0753
Level 1: Joiner
  • 1 Posts
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My average data use is 6GB per month 

 

I pay for 20GB per month

 

Yesterday , I received a text to say I had used it all which I thought was odd . But I bought a bolt on for 2GB to get me through till when it is renewed in 4 days.

mysteriously this was used within half hour!!!

I thought this was a fault so I rang number for O2 to be told at beginning of call would cost £6 if proceeded  so I hung up . I have been charged this for a 12 second phone call .. just listening to this message!

I then got through to another number and spoke to a customer service representative who really didn’t understand what I was trying to tell her and couldn’t help me!

so I ordered another bolt on for 4GB thinking it may have been an error … 

this ran out in an hour where I had my mobile data knocked off half the time !! 
so within two hours I’ve spent over £36 and still no further forward about fault on data and I have no data left!!! 
please help.. ive been an O2 customer for over 25 years and I’m ready to leave !! 

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Cleoriff
Level 94: Supreme
  • 112561 Posts
  • 801 Topics
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Registered:

@Caesar0753 

You shouldn't be charged for any call to customer services unless you are abroad. All numbers are in this guide.

No-one here will know why your data is being used so quickly as we have no access to your account.

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112561 Posts
  • 801 Topics
  • 6711 Solutions
Registered:

@Caesar0753 

You shouldn't be charged for any call to customer services unless you are abroad. All numbers are in this guide.

No-one here will know why your data is being used so quickly as we have no access to your account.

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
472 Views