My average data use is 6GB per month
I pay for 20GB per month
Yesterday , I received a text to say I had used it all which I thought was odd . But I bought a bolt on for 2GB to get me through till when it is renewed in 4 days.
mysteriously this was used within half hour!!!
I thought this was a fault so I rang number for O2 to be told at beginning of call would cost £6 if proceeded so I hung up . I have been charged this for a 12 second phone call .. just listening to this message!
I then got through to another number and spoke to a customer service representative who really didn’t understand what I was trying to tell her and couldn’t help me!
so I ordered another bolt on for 4GB thinking it may have been an error …
this ran out in an hour where I had my mobile data knocked off half the time !!
so within two hours I’ve spent over £36 and still no further forward about fault on data and I have no data left!!!
please help.. ive been an O2 customer for over 25 years and I’m ready to leave !!
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