Lost phone

[BK7]

I lost my phone and the insurance company took them two days to send me that they require these two from you:

• Proof of Barring - Document from Network Provider showing date device barred
• Proof of Usage (Up until the incident date, based on the IMEI , not the SIM, issued by your network provider) **monthly bill not sufficient**

I tried for 30 minutes to contact anyone from the chat, but men... there is no such dumb service as yours. The best you can get is "scan this QR code to chat with us", how do I scan it since I don't have a phone, secondly , "call us?" How??

What a joke

So, please can you send me these two things so I can send them and get a phone quickly?

I don't want to waste two weeks without a phone waiting for them, waiting for you etc for a simple thing that says yes this is blocked or whatever... 

Thanks

[Geegy91]

Hi @Dave-O2  - I am also having the same issues, Barclays tech pack insurance won’t accept the proof of usage the o2 shop gave me (a monthly bill) and the proof of usage that was requested by an online agent hasn’t come through yet. The insurance also want proof of global handset barring showing the IMEI but all o2 gave me was an email saying ‘barring complete’. I’m quite concerned this is going to cause a huge delay or rejection of the insurance claim, whereby my boyfriends phone was snatched during a mugging on the underground. 
I can’t see how to send you a PM on here - please help! 

[Geegy91]

Hi @Dave-O2 I am also having the same issues, Barclays tech pack insurance won’t accept the proof of usage the o2 shop gave me (a monthly bill) and the proof of usage that was requested by an online agent hasn’t come through yet. The insurance also want proof of global handset barring showing the IMEI but all o2 gave me was an email saying ‘barring complete’. I’m quite concerned this is going to cause a huge delay or rejection of the insurance claim, whereby my boyfriends phone was snatched during a mugging on the underground. 
I can’t see how to send you a PM on here - please help! 

[jonsie]

Click on the name @Dave-O2 

Then click on 'send message'

[Dave-O2]

Afternoon @Geegy91 

As @jonsie has suggested, please drop me a PM with your details and i'll be back in touch as soon as i can.

[Oli1996]

Hi both

Thanks so much - I have sent you a PM this morning Dave @Dave-O2 , off this account, as it is my device in question (my girlfriend sent the initial reply). 

thanks so much 

Oliver 

[Dave-O2]

Morning @Oli1996 

Thanks for your message, i can confirm that this is in my inbox & i'll be back in touch as soon as i can 👍