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Lost phone

An1By2
Level 1: Joiner
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on ‎13-07-2024 10:15

on ‎13-07-2024 10:15

Lost my phone, whilst on holiday which I am still on. 

Rang the support number, they have sent a code to email but I can't get on my email without verifying my email with a code that has been sent to my mobile phone.. which I don't have.

They've advised me to go to a 02 shop, when they know I am abroad. 

I need my phone barring asasp...please help 

 

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MI5
Level 94: Supreme
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on ‎13-07-2024 10:49

on ‎13-07-2024 10:49

@An1By2 

Is there someone else in your group that can receive the email?

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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