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Lost all network connection, porting old number over.

Paul48
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Hi,

I have recently taken out a new contract with O2 and requested my old number to be ported over from EE last Saturday. I received a text today saying it could not be done last Sunday/Monday as I assume the Bank holiday affected this. However I was told my number would be ported over today.

At around 4pm today I lost connection with EE on my other mobile phone so assumed it would only be a few minutes before the number was ported over. However I lost connection on my O2 at the same time and still have no network connection. I have tried various things, reboots, restarts leaving it for an hour but still nothing.

I have tried calling O2 from a landline but was cut off first time, and second time left waiting for more than 30 mins without an answer. I cannot talk to anyone from the app on the phone through chat messages (says they are too busy). Is there anything I can do? I can normally be patient with these type of things but my first impressions of O2 are very poor. First time this has ever happened to me and I need my phone for both work and as a carer. At this rate I will need to get a new pay and go sim just to get through to O2 support.

Thanks for any help

 

 

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MI5
Level 94: Supreme
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@Paul48 @PaulMcc 

Quite a few issues with O2 with porting today.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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PaulMcc
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Yes I sympathise, I’m in exactly the same boat, all I have had from customer service is that it can take 24 hours. Very frustrating. I got the same messages that you got so maybe there is some kind of problem affecting things. 

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madasaf1sh
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Ports are complicated beasts and rely on both parties completing work, and customer services are right they can take 24hours to complete, and this is stipulated in the MNP Protocols, and Handbook. 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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Registered:

@Paul48 @PaulMcc 

Quite a few issues with O2 with porting today.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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