- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-12-2024 19:53
Good Afternoon,
I have lost my phone and need to order a new sim card and phone.
To log into my O2 account it is requesting to send a text message with a pin but do not have my phone to receive it. How can I access my account?
Best Regards,
Andy.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-12-2024 19:56
Guide: Lost or Stolen O2 Device? - How to Report it
Guide: How to find help & contact O2
Or pop in store with photo ID.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-12-2024 19:56
Guide: Lost or Stolen O2 Device? - How to Report it
Guide: How to find help & contact O2
Or pop in store with photo ID.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 14005 Posts
- 124 Topics
- 410 Solutions
01-12-2024 19:56 - edited 01-12-2024 19:58
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
01-12-2024 19:56 - edited 01-12-2024 19:58
Report it quickly to o2 customer services @andybrown2000 Here
Guide: How to find help & contact O2
Guide: Lost or Stolen O2 Device? - How to Report it
Includes social media
HAPPINESS IS BEE SHAPED
- 4 Posts
- 2 Topics
- 0 Solutions
on 01-12-2024 20:15
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-12-2024 20:15
Hi,
Thank you for your response. I don't have another phone at the minute to call O2 and not sure how to contact them via online.
Every time I try to log in it requests to send me a pin number in a text message which obviously I cannot recieve.
- 152912 Posts
- 652 Topics
- 29180 Solutions
on 01-12-2024 20:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-12-2024 20:18
You can call using Skype for free Guide: A Guide to Skype
0800 902 0217
Or message on socials.
Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 4 Posts
- 2 Topics
- 0 Solutions
on 01-12-2024 20:26
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-12-2024 20:26
Thank you for your help.
Lines appear to be closed at the moment. I'll have to enter the shop tomorrow.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-12-2024 20:40
Should be 24 hours for lost and stolen @andybrown2000 although nothing would surprise me these days.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

