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on 25-06-2022 16:20
I have an iPhone 12 Pro, I ported to O2 a couple of weeks ago.
I am finding the London Underground Wi-Fi never auto connects on my phone, I have to go into settings manually and connect to "WiFi Extra". I am finding the same at O2 hotspots, I have to manually connect.
Can somebody please help?
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on 17-08-2022 09:44
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25-06-2022 17:32 - edited 25-06-2022 17:32
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25-06-2022 17:32 - edited 25-06-2022 17:32
Have you changed any cached information for these two WiFi connections since you ported into O2 from your previous network, @CorrectHorseBat?
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on 25-06-2022 17:33
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on 25-06-2022 17:33
I am not sure what this means but I have got my iPhone replaced and restored to factory settings since I ported in.
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25-06-2022 17:46 - edited 25-06-2022 17:47
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25-06-2022 17:46 - edited 25-06-2022 17:47
Your reset may have lost the settings, here is O2's help page on getting connected to both services, @CorrectHorseBat
https://www.o2.co.uk/help/network-coverage-and-international/wifi-on-the-underground
https://www.o2.co.uk/connectivity/free-wifi
Good luck!
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on 25-06-2022 17:48
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on 25-06-2022 17:48
"
Most current phones with an O2 sim will automatically connect to Wifi Extra. You just need to make sure your software is up to date, your wifi is switched on, and that (if you’re on Pay As You Go) you’ve topped up in the last 30 days.
If your device hasn’t connected automatically, or you want it to connect more quickly, you can try to connect manually."
It doesn't, that's exactly my point.
Anyone from O2 want to comment, @O2Sarah?
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on 25-06-2022 17:54
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on 25-06-2022 17:54
Sarah is not on this afternoon, and your "ported in to O2 recently" makes me think...
Worth a shot . . .
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on 25-06-2022 19:54
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on 25-06-2022 20:32
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on 25-06-2022 20:32
Is it possible you are running into this limitation, @CorrectHorseBat?
https://www.o2.co.uk/help/digital-services/o2-wifi-automatic-connection
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on 27-06-2022 21:17
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on 28-06-2022 00:07

