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Locked phone

quesojts
Level 1: Joiner
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Hi guys,

 

I am looking for some help. I have recently purchased an old phone and which I needed to put a network unlock code into to get it to work with ee (it was on 02). Unfortunately I wrote the code down wrong and I have locked the phone. It asks for a Sim network PUK code but this code does not work. I have read some of the posts on here and it might need a MCK code. Does anyone on here know how to get one of these codes? 

 

Thanks in advance 

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MI5
Level 94: Supreme
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Registered:

@Martin-O2 @RafaC or @lewys-gp will need to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127014 Posts
  • 614 Topics
  • 21894 Solutions
Registered:

@Martin-O2 @RafaC or @lewys-gp will need to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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lewys-gp
Community Manager
Community Manager
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Registered:

Thanks, @MI5.

 

Hi, @quesojts. I'm sorry to hear about the issue. I'll send you a private message so we can try and get you the MCK code needed to unlock your phone 😊.

Community Manager for the O2 Community 🙂
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