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Assuming you have a fault on the phone, @euu216 - I would approach Apple first to be sure it is not something caused by a known defect that can be addressed by the Manufacturer.
Some background here if you wish to try differently: Guide: Difference between SOGA and warranty / extended warranty - Good luck!
- 35916 Posts
- 228 Topics
- 1589 Solutions
Assuming you have a fault on the phone, @euu216 - I would approach Apple first to be sure it is not something caused by a known defect that can be addressed by the Manufacturer.
Some background here if you wish to try differently: Guide: Difference between SOGA and warranty / extended warranty - Good luck!
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As it's still under warranty you can approach either the supplier or manufacturer, however, O2 may attempt a repair, whereas Apple will usually just replace with an Apple refurbished device (depending on the fault and assuming it's a warrantable fault and not user damage).
