Solved: Less than a year

euu216 · ‎26-06-2022

I have had my phone less than a year whose liable 02 or Apple

pgn · ‎26-06-2022

Assuming you have a fault on the phone, @euu216 - I would approach Apple first to be sure it is not something caused by a known defect that can be addressed by the Manufacturer.

Some background here if you wish to try differently: Guide: Difference between SOGA and warranty / extended warranty - Good luck!

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pgn · ‎26-06-2022

Assuming you have a fault on the phone, @euu216 - I would approach Apple first to be sure it is not something caused by a known defect that can be addressed by the Manufacturer.

Some background here if you wish to try differently: Guide: Difference between SOGA and warranty / extended warranty - Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

MI5 · ‎26-06-2022

@euu216

As it's still under warranty you can approach either the supplier or manufacturer, however, O2 may attempt a repair, whereas Apple will usually just replace with an Apple refurbished device (depending on the fault and assuming it's a warrantable fault and not user damage).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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