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Lengthen ringtime NOT WORKING?

phonek
Level 2: Apprentice
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Tried this guide on mine/my partners phones (Air+17 Pro Max), but the amount of rings is still not improving?
 
"How to Lengthen Ringtime on any O2 Mobile"
 
I changed the setting to 60-secs via the website, yet it still stops ringing at just 20-secs/4-rings (timed it!) and goes to Voicemail?
 
On one iPhone I turned "W-iFI Calling" in Phone settings OFF, and the other iPhone I left that setting ON – both failed to be longer even after waiting two hours for the "Pending" card to change to be the "Active" card in the web settings interface. Both are on latest iOS 26.0.1, as well. 
 
What am I doing wrong here (this is so overly complicated?!)? 
 
 
O2 forums: FAQs (guide links) / Start guides / Guidelines / Volt+roaming info / Guide: eSim iPhone-iPhone (legacy users) / WARNING: FaceTime/iMessage setup conflict.

macOS: Mac Studio 2023 M2 Max 12c+38g+16n/2TB/96GB RAM MBP 16" 2021 M1 Max/8TB/64GB RAM.
iOS: iPhone 17 Pro Max 2TB/blu iPad Mini 7 512GB/5G/grey iPad Pro 12.9" (2020) 256GB/4G/grey.
other: Watch Ultra 3 5G/blk TV (4th gen) 64GB [x2] Studio Display vesa [x2].
Yes, Apple's vertical integration I like; but no fanboi, critical eyes kept firmly open.

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MI5
Level 94: Supreme
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Can't change mine either @phonek  no matter what I set it to or which way I try.

My workaround is to turn off voicemail unless I don't want to take calls.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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phonek
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Does O2 actually know this setting doesn't work? 

 

(Why have an option for this in Settings –that also offers more than 30 secs, up to 180 secs(!)– when it changes nothing when using it??) 

O2 forums: FAQs (guide links) / Start guides / Guidelines / Volt+roaming info / Guide: eSim iPhone-iPhone (legacy users) / WARNING: FaceTime/iMessage setup conflict.

macOS: Mac Studio 2023 M2 Max 12c+38g+16n/2TB/96GB RAM MBP 16" 2021 M1 Max/8TB/64GB RAM.
iOS: iPhone 17 Pro Max 2TB/blu iPad Mini 7 512GB/5G/grey iPad Pro 12.9" (2020) 256GB/4G/grey.
other: Watch Ultra 3 5G/blk TV (4th gen) 64GB [x2] Studio Display vesa [x2].
Yes, Apple's vertical integration I like; but no fanboi, critical eyes kept firmly open.

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Enlli
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I should think it's beyond O2's technical grasp. 

 Maybe it's something to be offered in the future by but Max 30 seconds seems to be industry standard. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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phonek
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But setting "30-secs" ring doesn't work (forget longer, just that). 

 

How on earth can this be beyond O2's technical grasp, really, they should make sure it works and if it doesn't then they should know about it, and offer clear info to customers. Has anyone reported this? 

O2 forums: FAQs (guide links) / Start guides / Guidelines / Volt+roaming info / Guide: eSim iPhone-iPhone (legacy users) / WARNING: FaceTime/iMessage setup conflict.

macOS: Mac Studio 2023 M2 Max 12c+38g+16n/2TB/96GB RAM MBP 16" 2021 M1 Max/8TB/64GB RAM.
iOS: iPhone 17 Pro Max 2TB/blu iPad Mini 7 512GB/5G/grey iPad Pro 12.9" (2020) 256GB/4G/grey.
other: Watch Ultra 3 5G/blk TV (4th gen) 64GB [x2] Studio Display vesa [x2].
Yes, Apple's vertical integration I like; but no fanboi, critical eyes kept firmly open.

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Enlli
Level 70: Enigma
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It comes up from time to time.  A forum search will bring up the posts

From experience I've found Android phones are the worse.

I switched Wifi and Data off and selected 2G / 3G on a Galaxy S23  handset and the MMI code worked.

Switched everything back after that.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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