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Keeping my old number

BKJ0530-00
Level 1: Joiner
  • 1 Posts
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Registered:

I’ve applied and completed the application to keep my old number when I move over to O2 (completed on the 22/11/21 before 5:30pm). It’s not worked and the feedback from it is to speak to someone on the webchat but of course no one is available to help! Not sure what I’m meant to do now! 

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gmarkj
Level 59: Quartermaster
  • 8907 Posts
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Registered:

Have you had a test message confirming the change @BKJ0530-00 ?

If not, you might need to fill the form out again (or contact customer services).

Form is in the guide below.

Guide: Migration & porting into O2  

For customer services, you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 2
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gmarkj
Level 59: Quartermaster
  • 8907 Posts
  • 90 Topics
  • 699 Solutions
Registered:

Have you had a test message confirming the change @BKJ0530-00 ?

If not, you might need to fill the form out again (or contact customer services).

Form is in the guide below.

Guide: Migration & porting into O2  

For customer services, you can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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