Just swapped my sim and now all incoming calls bei...

Jeff8 · ‎21-09-2023

I swapped my PAYG sim for a monthly contract. Following the change, all calls coming into the phone are being diverted to "messages", and I can't seem to change this. Before the sim-swap, this did not happen. How to rectify the issue, please?

jonsie · ‎21-09-2023

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-09-2023

@Jeff8

Dial ##002# and press send or call (as if you were dialing that number).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jeff8 · ‎21-09-2023

Thank you for your advice. O2 say there was a problem migrating my account to the new one and that once completed the problem should disappear.

Jeff8 · ‎21-09-2023

Hi and thank you for your support. O2 are now on the case, saying there was a problem with the migration.

Best, Jeff

O2

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