I've newly switched to O2, and have ported my number over.
To start with, the SIM seemed to work, and the number ported over.
However, since then, I've had problems with...
1. being unable to make or receive calls as I'm told from time to time "not registered on network"
2. no data (as not registered on network).
3. my calls coming from the wrong number (the one that came with the sim that I replaced, not my ported number)
I have found that restarting the phone seems (temporarily at least) to fix problems 1 and 2, but not problem 3.
No worries - I'll contact customer services.
However my experience with customer services has so far not been good.
1. I've called several times from my O2 phone, gone through menus (which tried to point me back towards the website), finally getting to a point of "press 1" if it's important or urgent.
Firstly, if I called you, it's important (to me at least, if not to you). I have other people I can call if I just want to pass the time of day.
Secondly, having pressed '1' and declared it important, your system hung up on me.
2. I did (once) get through the 'press 1' stage of your call menus, to go into your queue. By the way, you do know that if you're always 'busier than usual so calls may take longer than 15 minutes to answer' then 15 minutes (or more) becomes the new norm, and you can no longer claim 'busier than usual', right?
Sadly, having got in that queue, your system hung up on me again!
Then, I noticed on your website that you say that chat is actually the best way to contact customer services - so I did that.
3. Opening a chat brought me to Aura. Very pleasant, I'm sure, but I wanted to speak with a real person, as the issues I was having required a real discussion. So I asked to speak to a real person. Aura said "If you would like to speak to an adviser please visit our contact us page". That was back where I started, when I couldn't find an article or a real person to help.
What I did find is a link to this community. So I thought I'd post the question here. Is there anyone there from O2 who is able to help, please? Are you able to give me a call to discuss the issues - don't worry, I won't force you to go through a menu system, I won't hang up after you've pressed '1', and I won't force you to speak to a 'bot'!
4. By the way - when I tried to post this to the community first time, I got an 'unexpected error' and lost the entire message. So I hope you'll excuse me if I'm sounding a bit frustrated, as I seem to have signed up with a comms company which can't do phone, text, chat or message board. Isn't it lucky you can do such sparkly adverts to keep us entertained!
Many thanks in advance for your help - I look forward to hearing from you.
