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Iphone6S screen frozen

rolu73
Level 1: Joiner
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Hi, my iphone6S 16gb screen is frozen. Cannot type in start code, cannot slide power off slider. I have tried holding home button and power button ar same time until apple logo appears but phone still does not reset. Screen still shows incoming BBC news updates but I can’t operate it. Phone bought new from O2 Any ideas please? Thanks, Roger

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MI5
Level 94: Supreme
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@rolu73 

Contact Apple who will run diagnostic checks for you https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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