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Internet speed very slow like 3G with my new phone

nanae
Level 1: Joiner
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With my new phone,  internet speed is very slow when using mobile data and 4G is shown ( works fine with my wifi) . Other phones with O2 much faster in the same place. Please help what to do?

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gmarkj
Level 66: Unequalled
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Are the other phones faster with the same sim card in or do they slow down as well @nanae ?

This is the community help on this

Guide: How can I sort out my network issues? 

You can get in touch with o2 to check if everything is ok on your account by messaging them on social media:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Are the other phones faster with the same sim card in or do they slow down as well @nanae ?

This is the community help on this

Guide: How can I sort out my network issues? 

You can get in touch with o2 to check if everything is ok on your account by messaging them on social media:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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