cancel
Showing results for 
Search instead for 
Did you mean: 

Incoming calls - no caller ID

Roman
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

Message 1 of 263
42,325 Views
262 REPLIES 262

Cleoriff
Level 94: Supreme
  • 126064 Posts
  • 832 Topics
  • 7551 Solutions
Registered:

@O2Sarahcould you help @Jenjenwill please?

Just a query about this No Caller ID issue. Does it need access to the members account? We have so many of these, a lot of the regular posters are wondering what the fix is? (If you prefer to answer via PM, I would be very grateful) Thanks a lot x

Veritas Numquam Perit

Girl in a jacket
Message 41 of 263
1,542 Views

pgn
Level 76: Forum Legend
  • 38492 Posts
  • 240 Topics
  • 1732 Solutions
Registered:

@Cleoriff wrote:

@O2Sarahcould you help @Jenjenwill please?

Just a query about this No Caller ID issue. Does it need access to the members account? We have so many of these, a lot of the regular posters are wondering what the fix is? (If you prefer to answer via PM, I would be very grateful) Thanks a lot x


Or @O2Sarah- even 😉

Same question that @Cleoriff asks: is No Caller ID issue a user-side fix or an O2-side setting in the account?

Thanks.

Message 42 of 263
1,535 Views

O2Sarah-
  • 689 Posts
  • 0 Topics
  • 25 Solutions
Registered:

Thanks for the tag @pgn and @Cleoriff . We don't have a full resolution just yet but have found for some people a settings refresh on our end is helping so it would need account access. For anyone we don't have a resolve for yet we are adding them to our network case. Please let us know if you see any more 😊

Message 43 of 263
1,529 Views

Cleoriff
Level 94: Supreme
  • 126064 Posts
  • 832 Topics
  • 7551 Solutions
Registered:

Thanks for the correction on @O2Sarah- @pgn 😂 Sometimes old age gets in the way.🙄

Veritas Numquam Perit

Girl in a jacket
Message 44 of 263
1,529 Views

Cleoriff
Level 94: Supreme
  • 126064 Posts
  • 832 Topics
  • 7551 Solutions
Registered:

@O2Sarah- wrote:

Thanks for the tag @pgn and @Cleoriff . We don't have a full resolution just yet but have found for some people a settings refresh on our end is helping so it would need account access. For anyone we don't have a resolve for yet we are adding them to our network case. Please let us know if you see any more 😊


Thanks for that response @O2Sarah- So we can't be of any help to you at all?

Of course we'll continue to tag you and thanks for all your hard work.

Veritas Numquam Perit

Girl in a jacket
Message 45 of 263
1,528 Views

AG0318
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Has there been a solution found yet ? Fed up of this problem now 😩

Message 46 of 263
1,503 Views

jonsie
Level 94: Supreme
  • 94071 Posts
  • 610 Topics
  • 7019 Solutions
Registered:

ta88ycat
Level 2: Apprentice
  • 18 Posts
  • 1 Topics
  • 1 Solutions
Registered:

@jonsie wrote:

Not yet.....


Same issue here.

Fed up now….

Message 48 of 263
1,454 Views

gmarkj
Level 66: Unequalled
  • 12630 Posts
  • 95 Topics
  • 1155 Solutions
Registered:

There's a couple more people that need some help @O2Lisa - I think @AG0318 and @ta88ycat have posted since the last call for assistance...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 49 of 263
1,449 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Thanks for the tag @gmarkj 

@ta88ycat@AG0318 I’ll message you both privately and look in to this for you ☺️

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 50 of 263
1,439 Views