Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[O2Sarah-]

Sorry to hear this @GAZ1988 . I will send you a private message so i can look into this for you. 

[Liam1991]

Hey @O2Sarah- 

Sorry to be a pain in the backside, but could you possibly assist me as well? All my incoming calls seem to be doing the same and I was wondering if you could check my account too please? I'd be really grateful as I've tried everything but it's just not reverting back to normal number ID coming through.

Thanks,

Liam.

[Cleoriff]

@O2Sarah-  could you help @Liam1991 please?

[Sophs123xx]

Has anyone had this fixed on their device? I am still awaiting a solution. 

[Stemck90]

@O2Sarah- Hi could you help me with no caller id issue thanks

[pgn]

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@Stemck90 wrote:

@O2Sarah- Hi could you help me with no caller id issue thanks

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As Sarah is off-duty today, I'll tag @O2KyleW who should be on until the top of the hour, otherwise reach out to O2 Social Media Team (links below this post) or hang in there until Monday morning, @Stemck90.

[O2Sarah-]

Of course.🙂

I will send you a private message so i can check your account

[Jenjenwill]

Hi would someone please be able to help me with the same issue 

[Jenjenwill]

@O2Sarah- 

[Jenjenwill]

Hi Sarah please can you help me with the same issue?