Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[Bambino]

@Roman Apple would be your best option for an answer: Official Apple Support

[MI5 · Accepted solution]

@Roman 

It would appear to be an account issue with O2 but getting someone from customer service to figure it out may not be possible.

I'll tag @O2Sarah- to see if she can help on Tuesday after the bank holiday.

[Roman]

Thank you for this. I’ve contacted Apple Support too and it does appear to be an account/network issue. Another O2 SIM (different account) does work so it’s definitely my network settings somewhere 

[O2Sarah-]

Good morning 

Thanks for the tag @MI5 

@Roman I will send you a Private message  so i can check your account.

[Sophs123xx]

I am having the exact same issue and no one seems to know the solution. Apple told me it’s my network and o2 have said there’s no issue on their end, I have had a replacement SIM which hasn’t fixed the issue and it’s quite frustrating when I never know who’s calling me. Has anyone actually had a solution to this yet? It started for me Thursday too!! 

[Roman]

@O2Sarah- completed a reset at the O2 end and normality has been restored. Are you able to assist @Sophs123xx in the same way? Many thanks ☺️ 

[O2Trevski]

Hi please can you send me your phone number with the issue  regards @O2Trevski

[JessicaF]

@O2Sarah-  Can you please help me I'm having the exact same issue

[Cleoriff]

It's @O2Trevski this morning @JessicaF 

I have tagged him to your post.