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Incoming calls - no caller ID

Roman
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Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

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Elle2006
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can you help please. having the same issue since 17/9 and called o2. they created a ticket and will contact me back but it’s frustrating taking longer without knowing who is calling me. 

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Hach_wfh
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Same with me.  I have tried everything including new SIM.  Any help and guidance is greatly received.  Thank you 

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Hach_wfh
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How did you get a phone reset.  I am getting nowhere with contacting 02 to resolve this.  Apple are saying it is network issue and 02 never heard of the problem when I call them every day. 

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Hach_wfh
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Same here. It is so frustrating 

Message 54 of 263
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Cleoriff
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@Elle2006and @Hach_wfh

I'll tag in one of our advisors @O2Lisa who is on at 8am tomorrow morning. Hopefully she will contact you via Private Message.

Veritas Numquam Perit

Girl in a jacket
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Hach_wfh
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Thank you 

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Elle2006
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Thank you. looking forward for @O2Lisa to contact me. 

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O2Lisa
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Morning all, thanks for the tag @Cleoriff 😊

@Elle2006@Hach_wfh I’ll message you both privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 58 of 263
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ta88ycat
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All sorted and caller ID is working 👍😃, many thanks.

 

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Cleoriff
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Thanks @O2Lisa x. Great news @ta88ycat wink

Veritas Numquam Perit

Girl in a jacket
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