Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[Elle2006]

can you help please. having the same issue since 17/9 and called o2. they created a ticket and will contact me back but it’s frustrating taking longer without knowing who is calling me. 

[Hach_wfh]

Same with me.  I have tried everything including new SIM.  Any help and guidance is greatly received.  Thank you 

[Hach_wfh]

How did you get a phone reset.  I am getting nowhere with contacting 02 to resolve this.  Apple are saying it is network issue and 02 never heard of the problem when I call them every day. 

[Hach_wfh]

Same here. It is so frustrating 

[Cleoriff]

@Elle2006and @Hach_wfh

I'll tag in one of our advisors @O2Lisa who is on at 8am tomorrow morning. Hopefully she will contact you via Private Message.

[Hach_wfh]

Thank you 

[Elle2006]

Thank you. looking forward for @O2Lisa to contact me. 

[O2Lisa]

Morning all, thanks for the tag @Cleoriff 😊

@Elle2006, @Hach_wfh I’ll message you both privately and look in to this for you.

[ta88ycat]

All sorted and caller ID is working 👍😃, many thanks.

[Cleoriff]

Thanks @O2Lisa x. Great news @ta88ycat