Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[Cleoriff]

@O2Sarahcould you help @Jenjenwill please?

Just a query about this No Caller ID issue. Does it need access to the members account? We have so many of these, a lot of the regular posters are wondering what the fix is? (If you prefer to answer via PM, I would be very grateful) Thanks a lot x

[pgn]

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@Cleoriff wrote:

@O2Sarahcould you help @Jenjenwill please?

Just a query about this No Caller ID issue. Does it need access to the members account? We have so many of these, a lot of the regular posters are wondering what the fix is? (If you prefer to answer via PM, I would be very grateful) Thanks a lot x

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Or @O2Sarah- even 😉

Same question that @Cleoriff asks: is No Caller ID issue a user-side fix or an O2-side setting in the account?

Thanks.

[O2Sarah-]

Thanks for the tag @pgn and @Cleoriff . We don't have a full resolution just yet but have found for some people a settings refresh on our end is helping so it would need account access. For anyone we don't have a resolve for yet we are adding them to our network case. Please let us know if you see any more 😊

[Cleoriff]

Thanks for the correction on @O2Sarah- @pgn 😂 Sometimes old age gets in the way.🙄

[Cleoriff]

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@O2Sarah- wrote:

Thanks for the tag @pgn and @Cleoriff . We don't have a full resolution just yet but have found for some people a settings refresh on our end is helping so it would need account access. For anyone we don't have a resolve for yet we are adding them to our network case. Please let us know if you see any more 😊

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Thanks for that response @O2Sarah- So we can't be of any help to you at all?

Of course we'll continue to tag you and thanks for all your hard work.

[AG0318]

Has there been a solution found yet ? Fed up of this problem now 😩

[jonsie]

Not yet.....

[ta88ycat]

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@jonsie wrote:

Not yet.....

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Same issue here.

Fed up now….

[gmarkj]

There's a couple more people that need some help @O2Lisa - I think @AG0318 and @ta88ycat have posted since the last call for assistance...

[O2Lisa]

Thanks for the tag @gmarkj 

@ta88ycat, @AG0318 I’ll message you both privately and look in to this for you ☺️