Impossibly difficult to set up an account

[Aleann]

I’ve entered my contact telephone number and you have sent me a code. I enter the code as required and get a message saying my number is associated 

with another account. I’ve done this 3 times and am already regretting switching to O2. Please sort out my account so I can keep this number, which I’ve had for 10 years

[Bambino]

I will tag an advisor who will be on tomorrow morning. She will send you a private message through this site. Look for the envelope icon top right of the page.

@O2Sarah- can you please assist @Aleann?

[Breanna]

@O2Emma would you mind taking a look at this for @Aleann please?

[O2Emma]

Hi @Breanna I will pick this up thanks.

Hi @Aleann I will send you a private message to look into it for you.