Imei and gprs bar

[Nikkel77]

Hi I’m looking for help with a imei and gprs bar on my phone .. after losing my phone and calling to report it lost and then it being returned to me trying to get these bar lifted has been a nightmare .. 😡.. I have wait 4 24 hours and also been into o2 shop and got a new sim but I am still not able to make or receive any calls or txt and also no mobile data .. so I am left with a phone that has no purpose does anyone know a solution to this as I’m getting nowhere with customer service 

thanks 

[MI5]

@Nikkel77 

We've had a few of these lately.

Firmly ask O2 to replace your phone as they are incapable of reversing the bar.

If they have to replace enough phones it may motivate them to fix their issue.

[Nikkel77]

thanks for the reply I’m on hold to customer service again .. it is a nightmare honestly 

[MI5]

Best of luck

[Nikkel77]

thanks il keep yous updated of outcome currently on hold till they go speak to there manager 

[Breanna]

Any luck getting the bar lifted or a replacement device @Nikkel77?

[Nikkel77 · Accepted solution]

Hi I managed to get someone who was willing to do there job and got the bar lifted .. so I’m all back up and running .. x