Our location software recognises Internet Protocol addresses (IP addresses) that are used by UK-based Internet Service Providers (ISPs). If your ISP has not registered your IP address as being situated in the UK or Isle of Man, we must assume that you are located outside this region.
Please contact your ISP and ask them to update the registration of your IP address (it may take a few weeks for the changes to take effect).
This issue could also be caused by the use of Virtual Private Networks (VPNs) by yourself or other members of your household.
You may also experience problems accessing your account if you are using a device at work which routes its internet traffic through servers based outside the UK or Isle of Man.
It will be something you have given permissions to but not something I've come across before.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
