18-03-2024 19:06
So my account had an imei block placed due to overdue payment. I then sorted this with o2. And the debt team who said he would send a pay as you go sim for me to use with my iPhone 15 pro max. Since Saturday I’ve had no signal on my phone, and it’s definitely an IMEI block. However o2 are saying the imei block has been lifted and keep telling me to wait 24 hours, I then spoke to them again today and was told again to wait 24 hours. And still no success any idea !!
18-03-2024 19:12
We've found that it can take much longer than 24 hours but if processed correctly, it will come off eventually.
Guide: How to find help & contact O2
18-03-2024 19:15
18-03-2024 19:15
I’m so stressed it’s unreal. They keep telling me 24 hours. They told me to phone back tomorrow if it’s not fixed so il wait until then.
18-03-2024 19:19
18-03-2024 19:19
they also keep saying there is no IMEI block on the phone it was removed on Friday. But we’re not on Monday.
18-03-2024 19:28
18-03-2024 19:28
You can avoid future issues if you set up a direct debit to pay your bills Guide: How to Pay Your Bill (Contract)
18-03-2024 19:36
18-03-2024 19:36
I have.
But the imei block is still on. Although o2 are saying it’s not.
18-03-2024 19:45
O2 don't rush these things.
It will take a few days to come off unfortunately.
18-03-2024 19:48
18-03-2024 19:48
hopefully. It’s been since Saturday
18-03-2024 20:07
18-03-2024 20:07
When I search the imei online, it’s still saying blacklisted? Does this mean they haven’t processed the imei unblock properly?
18-03-2024 20:09
18-03-2024 20:09
Either that or the system hasn't updated yet @Cbbbbx