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IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

Ricky1695
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Hi I hope someone can help me here? I lost my phone 16/03/24 and I rang up to block my sim and iPhone, I then found my iPhone later on the same day so I rang up to get everything back to normal and unblocked! I’ve rang up cs 3 times and spoke to people on the o2 app atleast 2-3 times aswell and my iPhone still has no service so can not be used away from wifi! What do I do next it’s now 19/03/24 so it’s been 3 days! Any help would be much appreciated! Thank you!

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madasaf1sh
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@Ricky1695 

 

Your sim will be blocked until a new one arrives, you would be best going to an o2 store with Photo ID and getting a new sim card, as you will be waiting or the mr postman to deliver a new sim card...

 

Hope you didnt start an insurance claim, as the phone belongs to the insurance company..

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 10
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Ricky1695
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Hi,

My new sim has arrived today and it still isn’t working! I haven’t contacted any insurance yet I just want my phone working and back to normal but still no service!!

Message 3 of 10
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MI5
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@Ricky1695 

It's taking weeks for O2 to unbar phones at the moment.

We've had a few of these recently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ricky1695
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Hi,

They have told me the bar has been lifted but Isit taking weeks to lift then? It’s a nightmare! Is there anything I can do?

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MI5
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@Ricky1695 

They press the buttons but then it takes ages for the system to process it and clear the IMEI.

iPhones are more complicated as updates also need to be applied to Apple servers.

All you can do is wait, unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 10
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Ricky1695
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Really!! This is a nightmare! Thank you for the reply how long roughly do you think it’ll take or does it normally take?

Message 7 of 10
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MI5
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A couple of weeks from what others have reported @Ricky1695 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Ricky1695
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Really!! 🤦🏼‍♂️ I’ve only had the phone 2 weeks do you think if I go to the o2 store and show them there’s no service on my device they’ll swap it?

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MI5
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@Ricky1695 

I doubt it but no harm in trying.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 10
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