cancel
Showing results for 
Search instead for 
Did you mean: 

I want to change my number

Robynn
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve rung up a couple of times the last few weeks as I want to change my number. I have rung 202 and I listen to a message then she asks if it’s an emergency and I put no. Then it says goodbye and hangs up. 

 

Message 1 of 2
196 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122927 Posts
  • 826 Topics
  • 7470 Solutions
Registered:

@Robynn 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Guide: How to change your mobile number 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
187 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 122927 Posts
  • 826 Topics
  • 7470 Solutions
Registered:

@Robynn 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Guide: How to change your mobile number 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
188 Views