Solved: I want to cancel an iPhone order I didn't make!!

Jot · ‎25-09-2021

I was phoned today by O2 telling me I was chosen for a 40% reduction on my current set up. I told him I didn't want an iPhone 13 Pro as I get hand me down phones. He also said to keep my custom I could have an Apple Watch, black or white, for free! Since that call I've received numerous texts about Pay Monthly terms, O2 Refresh. I'm on a SIM card only contract costing me approx £10.50 per month.

I've been onto O2 Customer Service who cancelled the said order, but I've received no confirmation & the other texts keep on coming!!! HELP

MI5 · ‎25-09-2021

@Jot

Firstly it's a scam.

You ned to call O2 and report it as fraud.

Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-09-2021

@Jot

Firstly it's a scam.

You ned to call O2 and report it as fraud.

Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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