I've recently changed my monthly sim from 02 to plusnet but am still getting charged by 02

[chr]

I've recently changed my monthly sim from 02 to plusnet but am still getting charged by 02

[jonsie]

You need to follow the correct cancellation process

Guide: Cancelling Your Contract 

[Cleoriff · Accepted solution]

Hi @chr 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.