Solved: I ve been charged twice on pay as you go( first th...

Simon29 · ‎28-11-2023

I ve been charged twice on pay as you go( first top up , they ve told is an issue with the card, so I ve tried second time) but they took the money twice

MI5 · ‎28-11-2023

@Simon29

Additional payments are added as a credit and if not used will be used by O2 to renew your bundle next month.

No refunds are possible, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-11-2023

@Simon29

Additional payments are added as a credit and if not used will be used by O2 to renew your bundle next month.

No refunds are possible, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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