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I tried to text heart radio for a competition but it says fail every time, why will it not go throug

Julie14
Level 1: Joiner
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I tried to text heart radio for a competition but it wont go through  why is that

 

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Bambino
Level 77: Grand Master
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@Julie14 You may have a spend cap or a bar on premium rate messages on your account. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

I DO NOT WORK FOR O2



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Julie14
Level 1: Joiner
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Why can you not speak to anyone cant get any help

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Bambino
Level 77: Grand Master
  • 19583 Posts
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  • 2708 Solutions
Registered:

@Julie14 You may have a spend cap or a bar on premium rate messages on your account. You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

I DO NOT WORK FOR O2



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gmarkj
Level 59: Quartermaster
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1 of 2 things I can think of @Julie14.

1 - you don't have any credit if you are Pay as you go.

2 - you have a spend cap and you have reached it.

If the second and you want to change/increase the spend cap, if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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