I need to speak to a live chat agent

[Lewcox]

Every time I click live chat it disappears and nothing comes up, does o2 still have live chat to speak to an agent or a email? 

[Locochameleon · Accepted solution]

they do but the live chat servers are having a few problems, sometimes its best to wait on the screen and the live chat will have a "begin" prompt appear

[Cleoriff]

It's far better contact O2 directly @Lewcox. Live chat are only there to deal with the most basic issues.

All numbers to call are in this guide Guide: Coronavirus Community Help and Support 

Also social media is a great option.

you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[DavidPowell]

I just need a few mins with a Human being

[gmarkj]

Your options are above @DavidPowell - call one of the numbers in the guide, or use social media to message them.

If your query is not directly related to your account, then ask here - but please don't post any personal information like address or phone number as this is a public site.