Solved: I’m unable to add an Apple Watch to my account

love_surveying · ‎05-05-2022

I have an Apple Watch (not via O2)

I want to add a data plan but when I select Mobile Data through the Watch App it opens up the O2 login but when I add my password the sign in button is still greyed out.

Any suggestions? I can’t get through to any support to upgrade.

Thanks

MI5 · ‎05-05-2022

@love_surveying

Apple watch data plans are tariff dependent and if you pay by direct debit.

You also need iData bolt on and wifi/4g calling enabled.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-05-2022

@love_surveying

Apple watch data plans are tariff dependent and if you pay by direct debit.

You also need iData bolt on and wifi/4g calling enabled.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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