I’m still disconnected !!

[AD_77]

I still don’t have a connection ! 
I requested to keep my old pay as you go number 

*********** to my new pay monthly account 

and both phones are disconnected for 3 days now !! And I can’t access my O2 app even!! 
I’m happy to cancel my request and keep my new number ,

and if it’s too late to keep my new number can you provide me with a new new number so I can be in connection please ! 

thanks in advance 

**********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@AD_77 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG) or pop in store with photo ID.