I’m in Poland. My roaming is on. My mobile data is on but my internet doesn’t work

[Lidia38]

I’m in Poland. My mobile data is on, my roaming is on but my internet doesn’t work. What should I do?

[Cleoriff · Accepted solution]

Hi @Lidia38 

Some things to try:

1. Manually search for another network
2. Reboot the phone
3. If you have an iPhone change your data APN to "mobile.o2.co.uk"
4. Try toggling Airplane mode on/off (it often helps kickstart things)
5. If still not working then contact O2 to remove the Roaming bar on your account

 If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.