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I have two phone numbers but can only access the account for one

SSH
Level 1: Joiner
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on ‎08-12-2023 14:24

on ‎08-12-2023 14:24

I have two telephone number for two separate contracts both in my name but I cannot log in to both. I can log in to one which is linked to my child's phone but not the one linked to my own account. 

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MI5
Level 94: Supreme
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on ‎08-12-2023 16:49

on ‎08-12-2023 16:49

@SSH 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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