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I have switched provider and can't access the bill I am being asked to pay

hughkanitbe
Level 1: Joiner
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I recently switched phone provider, O2 are sending me text messages regarding an outstanding bill, because I moved my telephone number when I switched I can not access my O2 to see what the bill is for.

Please advise me how to see this bill or request O2 contact me via the email they currently have with the bill so that I can pay it.

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MI5
Level 94: Supreme
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@hughkanitbe wrote:

Thanks, I will sit in that queue tomorrow and hope they speak coherent English.


Good luck - may well be challenging 😀

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

@hughkanitbe 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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hughkanitbe
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Thanks, I will sit in that queue tomorrow and hope they speak coherent English.

Message 3 of 6
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MI5
Level 94: Supreme
  • 147799 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@hughkanitbe wrote:

Thanks, I will sit in that queue tomorrow and hope they speak coherent English.


Good luck - may well be challenging 😀

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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hughkanitbe
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Got through to possibly a South African but may have been Indian with a funny accent, at least found out what the bill was for and paid anyway. Goodbye O2, we won't meet again, terrible customer service. Thanks MI5.

Message 5 of 6
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hughkanitbe
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Thanks MI5, got through to someone who may or may not be South African who at least explained the bill to me, I don't understand why they couldn't send me a copy but just paid to be rid of them, horrendous Customer Service but still better than Virgin, cant wait for the dat I leave them.

Message 6 of 6
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