@Yad
You need to speak to customer services on 202 and ask them to reset the count, or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
