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I have no access to the number for 2fa

Mi6topbanana
Level 1: Joiner
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So I have recently switched from pay as you go to a 12 month contract and with the swap over I decided to go for an eSIM and also still keep the same number so I was trying to get in to try find my eSIM to activate it as my primary as today was the day it was supposed to switch over and now when I try to login to the myo2 app now it asks for the number in which I am changing over to contract and I can’t revive the messages to authenticate what should I do 

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Enlli
Level 69: Guiding Light
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Yep, it's the latest crackpot idea by O2 to make everybody's life more difficult.

If you are near an O2 store then call in with photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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