Solved: I have got a new phone

Bels · ‎03-07-2024

Hiya,

I have purchased a new phone. Can I just pop my current SIM card in or do I need a code from yourselves?

Regards,

Belinda

Bels · ‎03-07-2024

Thank you.

View solution in original post

MI5 · ‎03-07-2024

@Bels

Just use your sim in any phone you like.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎03-07-2024

@Bels You can use your old sim, but if it was 4G and you want to take advantage of 5G services you'll need to get a new sim. Easiest way to do that is to pop into an O2 store, if you have one nearby, and they'll do a swap for you. Be sure to bring photo ID if you choose to do that.

Alternatively, you may want to use an eSim, if your new phone is capable. If you do, see this:

eSIM | Help & Support | O2

I DO NOT WORK FOR O2

Bels · ‎03-07-2024

Thank you.

MI5 · ‎03-07-2024

Welcome @Bels

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

I have got a new phone

Potential scam

PACK CODE

Activate new sim

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I have got a new phone