I have been on my internet all day how did I get charged for dats

[Brin1956]

I have been home all day on my internet. Popup just informed me that I have been charged 2 pounds for data? 

[jonsie · Accepted solution]

Perhaps your wifi dropped out for a while?

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

[MI5]

@Brin1956 

Turn off mobile data in your phone settings.

If your wifi does then drop out, you won't be charged.

[Brin1956]

Yes I did right away but that doesn't get me my money back.  I will be keeping the data off while at home.  I didn't realize I had used all my data up and was being billed. 

[Brin1956]

Thank you that is what I needed to know.  I didn't realize I had used all my data up or I wouldn've been billed.  Only 5 pounds as I have a very low limit they can bill.  I wish I could get their app so I could see what is happening with the account.